Currently viewing the tag: "Microsoft Windows"

Windows 10 Installation

Microsoft has changed the Windows 10 optional update to a Recommended Update.
This will cause many systems to automatically install Windows 10.
There are several changes you can make to your update settings to prevent this installation.

Click Here for the Extreme Tech article about the changes.

Reports are starting to circulate about Microsoft Outlook crashing after the latest Windows Updates.
We are starting to get calls into our office and other local techs are reporting the same issues.

As soon as Microsoft confirms the issue we expect them to pull the current patches causing the issue and announce a fix.
We will post more information as it becomes available.

This is the article from ZDNet about the issue:


This is the time of year we start to see a large increase in Malware and Virus infections.
The main reason for this is the amount of users shopping online makes it one of the best time to grab credit card information and have it go unnoticed by the card holder.
Over the last 2 weeks the number of systems we normally repair for these issues has doubled.
We encourage everyone to be cautious during internet browsing and any files opened through email.
Users must take steps to check their systems as soon as they suspect an issue.
Things to look for:
1: Extra icons showing up on the desktop such as PC Optimizer, BackUp Now, PC Fix, File Converter, etc..
2: New programs and windows opening up at system start-up such as Backup Now, Clean Your System, Driver Support, etc..
3: Extra windows open while browsing or opening in new tabs.
4: System performance is slower than normal.
5: Advertisements showing up on all your websites.

You could have one of all of these issues at the same time.

virusThe first mistake we see is users sometimes believe if they have a malware or antivirus program installed and updated they are safe from everything.
It does not matter which malware or antivirus program you have installed, if you click the wrong link or open the wrong type of file your system can be infected with Malware and or a Virus.
Any software company that states this is giving you false information.

Things to look for: Users may go to a website and a pop up will open in the middle of the screen notifying them they need to update Java, Adobe or like the image shown, it will say your system is infected and click here to remove the program.
Once they click the link in the pop up window it then downloads multiple programs to the system.
Depending on the creator of the malware your system could then be infected with a keylogger allowing the attacker to grab every keystroke.
RansomWare programs such as CryptoLocker could also be installed which will encrypt all your files denying you access until you pay the amount shown your screen.
Some programs will run with minimal notification along with a keylogger running in the background grabbing passwords to your accounts, personal information, emails, chat conversations. and credit card information.

Steps to help protect you system are:
Update the Java and Adobe Reader programs installed on your system.
When Adobe or Java need to update you will see a notice in the bottom right corner of the screen.
If your are unsure if either of these programs are current you can update them with the links below:

Adobe Reader:

Users also need to install the Windows and Mac updates as they are released.
Many users refuse to install updates for fear that something will change and cause issues with their system.
These updates are important and need to be installed as soon as they are released.

Be sure you are running a current and updated antivirus program.
Don’t confuse malware programs with antivirus programs.
They protect against two different types of infections.

If you feel your system has been infected we recommend that you stop using the system and contact a computer repair company as soon as possible.
Many users believe they can resolve the issues themselves, this could lead to more problems in the future.
We’ve seen in almost every case of users cleaning their systems they end up calling us to clean the system after a few weeks.
This is because only a few issues have been resolved and the viruses and keyloggers are still running on the systems in the background.

If you have any questions or suspect your system is infected with malware and viruses please contact our office at: 615-367-6597 or use our Contact Form.


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Microsoft has released a critical security patch for Internet Explorer.
All users should run the Windows Update feature to install this patch.

Microsoft has also reminded users it’s important that they upgrade to a newer version of Windows.

“Windows XP is no longer supported by Microsoft, and we continue to encourage customers to migrate to a modern operating system, such as Windows 7 or 8.1. Additionally, customers are encouraged to upgrade to the latest version of Internet Explorer, IE 11.”

More information can be found on


Microsoft will end it’s support of Windows XP on April 8th 2014.
We recommend all users upgrade to a newer version of Windows such as Windows 7, Windows 8 or Windows 8.1
Windows 7 is no longer sold in retail outlets but it can be ordered through online companies such as and
Purchasing one of these new systems may require upgrading to new versions of your important software and peripherals.
Programs such as QuickBooks, Word Perfect, Microsoft Office as well as your Printers may need to be upgraded or replaced.
As previous Microsoft software met its end of support other software vendors also ended support for the XP versions of their software.
I expect software vendors to follow that same path and start ending support as the year progresses.

Microsoft released this information for the current Windows XP users to understand the disadvantages and risk of not upgrading.
If you are interested in replacing your XP system feel free to contact our Office and we’ll help through this upgrade process.

Click Here for the Microsoft Windows XP End Of Support information.



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